Who We Are
The Center for Millennial Engagement is a global workforce development firm that designs employee engagement and leadership development programs to help accelerate the success of professionals in today's workplace.
Position Overview
At the Center for Millennial Engagement, we are looking for a Membership Services Representative who is responsible for receiving and processing inquiries, concerns, requests, and complaints from members and potential members on the phone or in writing. Answer phone calls and written questions, concerns, and complaints regarding membership. Provide information on membership fees, policies, processes, benefits, products, and services. Actively listening to members and identifying their needs. Recommend and cross-sell products and services to members and potential members. Investigating and resolving or escalating membership and payment issues. Maintain accurate records of each participant's interaction.
Responsibilities
- Keeping a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through different channels.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
Qualifications and Skills
- Customer service experience required.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Sales experience is beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer literate.